They just don't care.

End of October last year I dropped my Iphone (that is covered by MTN insurance), in water. I took it in to MTN in Hemingways, EL. After a few weeks it turned out they didn't complete the paperwork properly and had to redo it. They told me it will take a few weeks. Every time I went in to find out about the phone , there was a story. Eventually it turned out the phone was missing. Someone placed it in a box in the store. THen they promised me it will be sorted out. And the next thing I get a call unless I pay a few hundred rand they are going to sell my phone. They've send it to the workshop instead of to the insurance. Then they said its better if I take it and the insurance will collect it from me. (within a week they said.) That was June. I am still waiting. The people at the branch doesn't want to phone and when I phone, they answer the phone, but then they just cut the call. Every single time. You don't get anywhere. And they do not respond to emails. But they still take my money every month for 'insurance'. And it doesnt help to go throw a tantrum at the branch. They can't really help you. Nobody can really help you.