They gave me a simcard that never worked.

The worst company by far that has given me bad service and never did anything about it. I app**** for a contract in May to my understanding it was successful then they sent me a sim card to my house that didn't connect or work. I call MTN to have the sim card activated, they did that then they didn't even bother to Rica my SIM card as I did hand over my proof of address and id copy to them when I received the simcard. I called countless times to tell them that I still haven't received a phone number and the sum card is not working, they gave me run arounds and never helped me. 2 months later with a sin card that's not working they debited from my account and I called them to ask them how do they even debit from my account knowing very well that I don't even benefit whatsoever because they gave me a sin card that's not working, the lady who I was talking to on the phone checked on the system and told me that I don't have a contract with MTN...how shocking is this? I don't have a contract but then please explain the invoice I received on my email and the money debited from my account? The lady then suggested that I send her an email proving that men did debit from my account, I then sent her an email with my bank statement attached. The lady received the email and then called me later to tell me to reverse the debit rather than wait for MTN to pay me back, I did just that. Few days later I get a notification from my credit app that an MTN account has been added on my credit app under my name how is this possible if MTN told me that I don't have an account? I then approach MTN on social media to tell them my inquiry they then come to a conclusion that u do have an existing contract with MTN i then requests for this contract to be terminated as i am not benefiting from it considering the fact that they gave me a simcard that doesnt work and I've called MTN so many times to sort out the SIM card issue but they never did, so why should I pay for something that I don't benefit from? MTN has been the most unprofessional company to deal with and I want this account opened in my name cancelled and terminated as it is affecting my credit score.