They dont want to cancel my contract
I am a contract customer with *** number it is due to expire on the 17th of this month.i started speaking to the last month about not renewing my contract, I first called as per refference *** and was told that a request for cancellation has been sent. I then called mid month to confirm I spoke to sidwell nyember as per refference number *** and he told me that there is no need to give written notice for cancelation they will cancel it. I then decided no let me give them written notice, I then sent it.now I was first told that I am a loyal customer they dont want to loose me but I told them I no longer wish to have contract. Now im told to wait for 90 days before cancellation as to why I dont know because the contract expires on the 17th and im not expecting them to continue give service to me and I no longer use the number I told them. It must be cancelled with immediate effect on the 17th.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our retensions department for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our retensions department for urgent attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
