They dont know where is my phone.

I'M DISGUSTED <br> <br> You guys collected my phone on the 26th January 2016 for repairs, i have paid the access fee of R150.00 that you requested and emailed the proof of payment to [Email Removed]<br> <br> On the 24th of February 2016 i was on the phone with the whole of Mtn, putting me they were putting me through to everyone, i was told to call the repair people on this number ***, they said they don't have any history what so ever about my phone, I spoke to Thato Modise who told me that the insurance people put me through to customer care and they also don't know where is my phone. I then went to Mtn Eastgate to ask them, they told me to bring my claim form and proof of access fee payment.<br> <br> Today is the 1st March 2016 i went to Mtn Eastgate to give them my claim form and proof of payment,and to ask them to tell me if i will ever get my phone or not, unfortunately i did not get any help, i asked them to cancel my contract because i'm paying for a phone that disappeared at Mtn,They said i cant because it expires in 2017.MTN IS THE WORST TELEPHONE NETWORK, THEY'RE ONLY GOOD AT TAKING MONEY FROM OUR BANK ACCOUNTS BUT THEY DON'T DELIVER.