1 reviews | Active since Jan 2018
They don't care !
Hi i have been owing these MTN guys for almost four months ,i remember witing to you,you helped ,please see below what their legal team sent below
Good afternoon
We refer to the below email, Kindly note that we had arrange for R2400 for 31/05/2018 and for end of June need to contact us for settlement amount as the below balance is valid for 31/05/2018 due to fees that accumulate end of the month.
Kindly receive banking details:
Bank name: Nedbank Trust account.
Branch code: ********** 0
Account number: ********** 963
Reference number: MF105474
Fax number: ********** 617
KINDLY ENSURE THAT YOU QUOTE REFERENCE NUMBER WHEN MAKING PAYMENTS.
Kind regards Boniwe Ramokone Query Administration Officer Building B, 168 Grosvenor Road Bryanston, Sandton Tel: ********** Direct fax: ********** 617 **********
and i paid them R2000 on the 25th of May ,since then my line is mot activated , i don't know why my line is not activated and the same person on this e mail said my line is activated as per MTN ,until now it is not,please help,i don't have a million rand to pay mtn atleast i paid them all they have to do is to activate my line ,just my line ,please help
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have reconnected the number *** as per payment is reflecting it takes within 2 to 24HRS.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have reconnected the number *** as per payment is reflecting it takes within 2 to 24HRS.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
