THEY DONT CARE

I was upgraded without my consent using the MTN services. The upgrade was 500 mb, R400 and odd of airtime and a number of sms which would cost R745 per month. I told them that i did not consent to that. My phone got blocked due to not paying for this unwanted upgrade. I went to the police to write an affidavit and along with a certified ID copy, submitted to the MTN outlet at Fox Street, Johannesburg CBD. I was told by the person who works there that an investigation would be conducted and I would receive a feedback within 21 days as to whats the way forward. 21 days passed and i still had no feedback, save for the call from various employees asking me about the payment owed to them. I told the employee that I had submitted a report at Fox street. The employee said that he would get back to me on the matter. A day later he called and said no report from me had been filed, according to the system. I provided him with a reference number from when i filed the report, which was given to me by the MTN employee and was told that my reference number is invalid. I decided to go back to Fox street MTN, but they were closed. I then went to MTN in Carlton. I was told by the employee at Carlton to rather go to the Head office in Fairlands, in which I do not have the time to go to.

Today I sit with a phone that does not work. Money that is owed to MTN which is based on a upgrade i did not consent to. This feels like day light ******* and it is causing to be a great inconvenience. This will also affect my credit history with MTN.

if there is a way that HelloPeter can help, with resolving this matter it would be appreciated.

my email address is ********** and my cellphone number is ********** 133

I hope to hear from you soon and hope to get this matter resolved quickly.

Regards

Ntando Marumo