RM
Regina M
1 reviews | Active since May 2015
22 May 2015, 10:16
they don't wanna take responsibility
I app**** for insurance october 2014 and they had a back log but did not say anything to customers they billed me last month but my phone is over 8months old so I asked them to cancel and credit the bill cos the back log is their fault. They cancelled and cut my line and told me I must pay they won't credit asked to speak to supervisor or management they hang the phone in my ear.
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Replies (1)
MTN South Africa's replyOfficial
28 May 2015, 15:56Hello dankwana ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.Kindly expect delays due to the existence of the national strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.Kindly expect delays due to the existence of the national strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
MTN South Africa's reply28 May 2015, 15:56
Official
Hello dankwana ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.Kindly expect delays due to the existence of the national strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.Kindly expect delays due to the existence of the national strike.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Charles.
REQ:***.