1 reviews | Active since Jan 2017
They don`t care about their customers.
<p>I have corresponded via email with Mtn offices for over 4 months (30- 40 email over this period), I have send proof upon proof to show that I paid. My phone has been cut close to 12 times (I lost count) even a full suspension of service since November. On the 30 Dec 2016 full service suspension until I visited the Mtn offices 2 Jan 2016 they unlocked my phone again. Even the Mtn office lodged a complaint on my behalf early in November. I have been in contact with the Credit manager ref ********** , DIC queries, Customer care via e-mail and phone. The call centre agents treat me with contempt, as I am not the account holder (account holder is working most of the time and I am alone at home) as if I want <br /> to de***** them while I am trying to sort out MY phone account (my phone... I am suffering really)I spoke to 10 different agents to whom I also e-mailed my proof of payment. I don`t know who to turn to anymore</p> <p>obviously they don`t care about their image and their longstanding customers. In April my contract ends and I will never use Mtn again. Until then I will pay my contract and not receive service from them even our credit score has been destroyed. Thanks to MTN the Mobile Giant.... </p>
Good day Bertha,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
As per REQ:***, the reason why your payment could not be picked up was because it was paid into the Autopage account instead of the MTN bank account. We have therefore forwarded the proof of payment that you had initially sent to us to the Autopage support team to please assist with the payment allocation.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Good day Bertha,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
As per REQ:***, the reason why your payment could not be picked up was because it was paid into the Autopage account instead of the MTN bank account. We have therefore forwarded the proof of payment that you had initially sent to us to the Autopage support team to please assist with the payment allocation.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***