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thobile S

1 reviews | Active since Oct 2015

02 Oct 2015, 19:20

They don't cancel expired contract

my top up contract expired around may this year but still they keep on recharging it and demanding payment from me. i went to one of their branches asking for cancellation but still my contract is not canceled. i keep on calling them but all they tell me is that i should give them a month notice. how can i give them a month notice while my contract expired 5 months ago. i even decided to stop paying them because i am paying an expired contract

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Replies (1)
MTN South Africa
MTN South Africa's reply05 Oct 2015, 09:27
Official
Hello boniles,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

I tried to contact you to assist you with your account but there was no response.
Your account is currently in arrears. Cancellations will not be able to cancel it if payments are not made.

Regards
Thabelo
REQ:***