They dnt deserve to work at Customer Care

13 March 2015, i call 808 regarding the email that i sent a week ago and the automated response that i received with Ref [#***] advised that i will be contacted within 5 working days. Today i called to followup on that email as the KPI has passed. i Called 808 spoke to Athi who advised that she does not have access to emails and i requested to speak to her supervisor who i assume they should have access and she refused to transfer me. she kept on threatening to drop the call and i insisted on speaking to her Sup...Firstly what Athi did to me as her customer / client did not go well with me, we should not be refused to speak to Management if we are not happy with your agents..its well within my rights to speak to someone higher then her. She then transferred me to Amanda who also came with an attitude. Now for someone who is a leader to have attitude like that is disturbing. i gave her the above ref and she claimed to take it down as i requested feedback but when i asked her to confirm it....she ddnt write anything down and to me that was an insult. i need this to be investigated and feedback to be provided urgently!! thy dont deserve to work in customer service, they suck!