MH
Marissa H

1 reviews | Active since Aug 2012

30 May 2015, 08:19

They compromised my living

Imagine waking up to a text that says MTN took R5927 from my bank account for my data contract when I am sitting with about 3 months worth of unused data on both numbers. NOW MY FAMILIES HEALTH IS COMPROMISED AS I HAVE NO MONEY TO PAY OUR MEDICAL AID, BUY FOOD OR PAY RENT. The best of all is that MTN service center is on strike so they are not even answering their phones and the bank refuses to revers the debit order as MTN is a public recipient. I am not even able to access my statements as their website is offline! I am pleased to see I am not the only person suffering under MTN's theft

0
Replies (1)
MTN South Africa
MTN South Africa's reply08 Jun 2015, 14:26
Official
Hello marissahatt,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the amount was for data usage over and above the 5GB monthly provisioning.

Best regards
Mantoa
REQ:***