They can't even send me a simple invoice!!!
<p>For the last few months now I have had to call customer care to send me my latest invoice. But when I do this they say that it is not available on their system. Now this is my dilemma: I get a cell phone allowance from my employer. And the only way I can claim is by submitting an official invoice. I pay +- R1200 per month on my contract 90% of which is for business purposes that I cannot claim for until I provide an invoice. I need this resolved urgently please?</p>
Good day Quentin,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
Kindly note that we have now updated your delivery address to "***" on all the levels on your account. You should not have a problem receiving these every month going forward.
We trust that you find the above in order.
Please do not hesitate to contact us for further assistance.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Good day Quentin,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
Kindly note that we have now updated your delivery address to "***" on all the levels on your account. You should not have a problem receiving these every month going forward.
We trust that you find the above in order.
Please do not hesitate to contact us for further assistance.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Hi Caylin
I appreciate your feedback. But unfortunately my email address was up to date on your system prior to you "updating" it and therefore we can eliminate this as the reason why I have not been receiving my invoices.
It is now the 4th of December and the amount of R1088.00 has been debited from my account on the 1st of December. As of yet I have not received any form of a tax invoice.
So my challenge to you Caylin is, if you are able to send me the invoice dated the 21/ 11/ 2016 (which is my latest invoice) emailed to me at your earliest convenience. Then I will consider this matter closed.
Kind Regards
Hi Caylin
I appreciate your feedback. But unfortunately my email address was up to date on your system prior to you "updating" it and therefore we can eliminate this as the reason why I have not been receiving my invoices.
It is now the 4th of December and the amount of R1088.00 has been debited from my account on the 1st of December. As of yet I have not received any form of a tax invoice.
So my challenge to you Caylin is, if you are able to send me the invoice dated the 21/ 11/ 2016 (which is my latest invoice) emailed to me at your earliest convenience. Then I will consider this matter closed.
Kind Regards