They broke my phone and blamed me

<p>I am just bitterly disappointed and still am as the issue has not been resolved.</p> <p>Renewed my Contract on 16 June 2016 and ungraded to a Samsung S7.</p> <p>My hotspot and Wi-Fi functionality stopped working three weeks later.</p> <p>Took phone to MTN store 25 July 2016</p> <p>Consultant (Rose) checked and marked it as clean as it was new I have the report which states the same.</p> <p>Called to follow up never came back to me. Repair centre had it for two weeks before they even looked at it.</p> <p>Now I got a call saying phone cracked um no phone not cracked, it was a software issue.</p> <p>Rose in one email says it’s not the client’s phone that ccd when she saw the photos and in the next one says it’s a microscopic crack, the photos show a large crack.</p> <p>Now they want me to take a phone that they say I cracked. Are you mad.</p> <p>You costing me money phoning all the time to resolve and to get hold of anyone more senior is absolutely impossible.</p> <p>I want my phone replaced as MTN damaged it.</p> <p>Trying to escalate this to managers is turning out to be fruitless.</p> <p>Hello Peter is the start point. Social Media here we come.</p> <p> </p> <p> </p>