tL
thabo L
1 reviews | Active since Nov 2012
05 May 2015, 08:00
they billing me twice a month
mtn didnt bill me on the 15th and later on they send me a sms to apologise for that n they billed me today again they send me the same message to tell me they going to bill me again. Why they billing me twice in one month. Bad aadmin.i cant wait for this contract to end.i hate this company
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MTN South Africa's replyOfficial
13 May 2015, 13:36Hello basictm,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our systems all is in order on your account. Should you expirience any issues, do not hesitate to contact us on 808 free from your MTN contract number.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Winnie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our systems all is in order on your account. Should you expirience any issues, do not hesitate to contact us on 808 free from your MTN contract number.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Winnie
REQ:***
MTN South Africa's reply13 May 2015, 13:36
Official
Hello basictm,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our systems all is in order on your account. Should you expirience any issues, do not hesitate to contact us on 808 free from your MTN contract number.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Winnie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our systems all is in order on your account. Should you expirience any issues, do not hesitate to contact us on 808 free from your MTN contract number.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Winnie
REQ:***