SN
Shannon N

1 reviews | Active since Aug 2016

17 Aug 2016, 09:15

They are Terrible

<p>I have a top-up contract but when I was transfered from Autopage I was put over as a Open line contract, I got hold of mtn to help with this but they refused and insisted I pay an arrears amount for data charges of which i was not aware of. I did not sign for the open line contract they say I am on, every time i get hold of them they refuse to help and say i need to pay this amout. I am not liable for this amount as I was not aware that data charges were accuring. They said I needed to set my own limit and waited until I phoned with a problem to tell me that. I then decided to keep the peace and try arrange a payment option but still they do not get hold of me. I need this to get sorted out MTN! I will only be paying my contract amount and not the specified arrears amount. </p>

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Replies (3)
MTN South Africa
MTN South Africa's reply19 Aug 2016, 09:58
Official

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

Please send to me the copy of the contract signed for assistance as per our online discussion. (***)

We do pick up that a credit for R4982.93 has been passed against the account.

Please set up the usage limit on the device: *141*1*7852#

Kind Regards,

Alice van der Merwe

REQ:***

Best regards,

SN
Shannon N's update22 Aug 2016, 14:08
Reviewer Update

Thank you for sorting out my query I really appreciate the quick responce.

SN
Shannon N's update05 Sept 2016, 16:11
Reviewer Update

Once again I have the same issue with MTN and my contract. When will this end?