They are misinformed and ill trained
<p>I took out a contract from mtn Elridge corner. When taking out the contract I specifically asked if I can receive a massive bill, they said no. Since it is a top up contract. I asked if there are any loopholes, they said no. Now I received a massive bill because apparently a ussd code can be used to put a limit. </p> <p>I spoke to the owner, who keeps on telling me her staff did not say anything like that (she wasn't present). </p> <p>She just said it is my problem. Excellent service (sarcasm)</p>
It is fine apologizing, but because of information(or rather misinformation) that staff memebers of mtn gave me, my bill is high. I specifically asked the staff about possible way to change things and they said there wasn't a way. I want to know who can be held liable for wrongful info given by mtn staff members, because apologies aren't going to pay the bills
It is fine apologizing, but because of information(or rather misinformation) that staff memebers of mtn gave me, my bill is high. I specifically asked the staff about possible way to change things and they said there wasn't a way. I want to know who can be held liable for wrongful info given by mtn staff members, because apologies aren't going to pay the bills