They are even worse than I though...

<p>Now they don't even respond to hellopeter complaints, where is the service???</p> <p>So now I am posting my review again and hope to be helped this time...</p> <p>My previous claim for a stollen phone took more than 9 weeks to be sorted out.</p> <p>Now I had a second claim and again the service is terrible. After a prolonged period (which I did understand seeing that we were in the festive season) I got a message that my claim could not be completed because of missing information that they needed. On further enquiring (with a mission and lots of waiting on the phone), I was informed that they were missing the ITC ref nr, which was strange as everything had been sent to them. I however provided them with the ITC ref nr AGAIN, and the friendly lady promised that a consultant would get back to me.</p> <p>That was two weeks ago, I am still waiting for a responce of any kind. When I call in the phone just ends up ringing and ringing and ringing...</p> <p>I realy need this sorted as I need the phone for work purposes and my old phone's battery barely lasts half a day!!!</p>