They **** about canceling my contract.

How is MTN still in business when they are shady and *****. They are gangsters and have staff from hell. Ive never had a pleasant journey in the last 5yrs being with them. Since my last upgrade being due in March 2023, ive been using a month-to-month contract, and paying for my insurances. I called in on the 2 or 3 July 2025 to cancel my contract, the consultant confirmed that my notice period will end on the 31 July 2025 and so will my contract end, she also confirmed that my last payment will be at the end of July 2025 of which I made payment on the 28/07/2025 and she migrated my number to prepaid at the same time. Since my cancellation ive been receiving numerous calls to upgrade and ive been refusing. Someone reopened my contract line in July, because on the 12/08/2025, i received my data package, i immediately called in and spoke to Natasha, who asked if I had cancelled the cancellation and I said no, I dont want to be with MTN anymore so there would be no reason why I would do that. She explained that she will process the cancellation immediately and sent it directly to the consultant who initially cancelled my contract, I think her name was Michelle. Natasha stated that by canceling the month-to-month, the data package will be removed instantaneously and I gladly accepted, of which happened immediately (that they can do immediately) everything was removed. She assured me that she was sending a credit note to their billings department to remove the billing. I received an invoice that showed R0.67 but I did not see there was another invoice received where they billed me from *** for R796.00 Since my last call with Natasha, its been back and forth with them and everyone is refusing to listen. Every time I call in they cannot pick up my contract because my number was migrated to pre-paid and im like "duh, does this not answer your own question about the cancellation?" Every staff member i deal with promises the same thing, someone will call me back (which never happens), they are passing a credit note to billings (which never happens). Ive spoken to so many staff and to date my query is still not resolved. Common sense is not common for them at all, the right hand does not know what the left hand is doing. How many more people does MTN have to do this to before the regulatory body can shut them down? Why do we have all these legalities and formalities in place when no action is taken against them to curb behavior. They are a menace to society, and the disruptors of peace.

After sending them the sms I received from their system confirming my contract will be cancelled on the 31 July 2025, they blind side that. They are only focused on the fact that the contract was only officially cancelled on the 12 Aug 2025 which coincides with that month's billing cycle therefore im liable for the payment. Everyone is refusing to investigate my case, no one gets back to me. Just the thought of calling them breaks my spirit and I become weak because I know what im gona go through.

Ive called on the 18/09/2025 to follow up and got the same reply, they are logging a ticket to billings, when I followed up again after the 22 Sept 2025, there was no ticket or proof the consultant doing anything. I need help from an outside source because ive exhausted all avenues now. Ive even gone to their store and the consultant logged a query but im still fighting this.

They cannot get away with this behavior, its repulsive and nauseating. Im asking for the call recordings and they are refusing to release it to me, according to the law, they cannot withhold such a request from a customer.

I need help please. I cant go on like this.