EC
Everon C
1 reviews | Active since Sept 2009
17 Jul 2015, 09:21
These people think they are invincible
on 16 June 2015 I wrote to MTN (Reference Number: ***8) as my monthly billing had increased from R175.44 to R184.21..And this is a contract with fixed billing...Surprise surprise on the 16 July 2015 I get a reply from MTN (One whole month later)...While I'm grateful that I even got a reply...(Given the kind service they usually give out) what blew me away was the reason for the increase...And I Quote from Thabang's E-mail reply\We would like to advise that by maintaining a high standard of service requires adjustments in our tariffs from time to time"...This at a time when very few of their customers are happy with their service...There are complaints everywhere.. On Radio constantly"
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MTN South Africa's replyOfficial
18 Jul 2015, 11:32Hello easy E,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused to you.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly note there was a general price increase on all our packages, this was as per a decision by the Business.
You can find out more of the increase on our blog or the MTN website:
http://www.mtnblog.co.za/2015-rate-changes/
https://shop.mtn.co.za/crs/siteInformation/staticPage.jsp?breadcrumb=Contracts&siteInformation=contracts
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused to you.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly note there was a general price increase on all our packages, this was as per a decision by the Business.
You can find out more of the increase on our blog or the MTN website:
http://www.mtnblog.co.za/2015-rate-changes/
https://shop.mtn.co.za/crs/siteInformation/staticPage.jsp?breadcrumb=Contracts&siteInformation=contracts
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
MTN South Africa's reply18 Jul 2015, 11:32
Official
Hello easy E,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused to you.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly note there was a general price increase on all our packages, this was as per a decision by the Business.
You can find out more of the increase on our blog or the MTN website:
http://www.mtnblog.co.za/2015-rate-changes/
https://shop.mtn.co.za/crs/siteInformation/staticPage.jsp?breadcrumb=Contracts&siteInformation=contracts
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused to you.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly note there was a general price increase on all our packages, this was as per a decision by the Business.
You can find out more of the increase on our blog or the MTN website:
http://www.mtnblog.co.za/2015-rate-changes/
https://shop.mtn.co.za/crs/siteInformation/staticPage.jsp?breadcrumb=Contracts&siteInformation=contracts
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team