aK
andre K
1 reviews | Active since Jun 2014
17 Dec 2015, 16:58
these people do not assist at all with any problem
In Sept we made a claim, up until now no one even tried to contact us, we are paying a phone that can no longer be used since September, and also the insurance are being paid but they simply just ignores us, we have send several mails, like today I did send 3 mails, but they do not at all reply or can give me an answer. THAT IS PERHAPS THE WORST SERVICE I HAVE EVER EXPERIENCED.
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Replies (1)
MTN South Africa's replyOfficial
22 Dec 2015, 16:53Hello emilypopkruger,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to contact you, the phone on voicemail.
Please assist us with the cell or account number in question.
Kind Regards,
Alice van der Merwe
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to contact you, the phone on voicemail.
Please assist us with the cell or account number in question.
Kind Regards,
Alice van der Merwe
MTN South Africa's reply22 Dec 2015, 16:53
Official
Hello emilypopkruger,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to contact you, the phone on voicemail.
Please assist us with the cell or account number in question.
Kind Regards,
Alice van der Merwe
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to contact you, the phone on voicemail.
Please assist us with the cell or account number in question.
Kind Regards,
Alice van der Merwe