MN
Magda N

1 reviews | Active since May 2016

22 Dec 2016, 14:33

There was never a limit added to this account AND we DID ask for it

<p>When my husband upgraded he CLEARLY asked for the the shop assistant to add a limit so when the data is finish on his account that he will NOT be able to use more data and that he will have to load airtime but today I suddenly saw that there was NO limit added to this account as we asked for instead of the accont to be R589 a month we paid R1924.70 in September and end November the accoun is R1500.00 when we went to MTN now the guy told me the limit is an extra R1000 but if you how did you in anycase got to R1924 if the contract is only R589??You people are robbing your customers and I refuse to pay all this money I am stopping the debit order and I will see how much extra I feel like paying every month you can not just go on robbing people and we have to just pay and pay and pay the whole time, I will not your customer service is bad bad bad and as the guy behind the counter said today, the sales guy will just say there was nothing asked for. This is now the latest way to make money from MTN please be carefull people rather go to Vodacom atleast they are honest.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply23 Dec 2016, 04:04
Official

Good day,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly provide us with your MTN acc number or ID number so that we may investigate further. The number provided does not appear on our books.

Regards,

Ishie,