CM
Catherine M

1 reviews | Active since Oct 2015

07 Jul 2017, 10:58

There online airtime purchaisng system does not work and they don"t give a F....

<p>For over 3 weeks, I havze been unable to purchase MTN prepaid airtime on their SA website. I travel a lot, so it's the only way I can reload when I'm abroad.</p> <p>I tried with several credit cards, and same problem each time. The issue is obviously with their website (which also does not allow users to enter a value of more than 200 rands for airtime recharge since 3 weeks).</p> <p>I reported it to MTN, they opened up a trouble ticket, said it would be resolved in 24 hours.</p> <p>3 days later, still not resolved. I called again and get told that the issue has been reesolved and ticket closed. So they open a new ticket. Lady on the phone obvisouly does not care. Does she understand that customers are paying for her salary at the end of the month? This is a joke!!! If not resolved before Monday, I will just have to move over to another provider. MTN don't dserve my business.</p>

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Catherine M's update15 Jul 2017, 10:59
Reviewer Update

MTN still totally unprofessional!

I don't need excuses and sorrys, I just want the system to work!

I am still unable to purchase airtime on line and despite your promises no one contacted me. this has been going on for over a month now.

I've been patient enough. Time to move over to another provider and post some facebook reviews about how professional MTN customer support is!!!