There is nothing I can say to describe how bad MTN customer care is. Not just one shop = all over!

MTN seems to be hugely lacking in their customer care dept. I have tried to get a contract ported from Vodacom for TWO MONTHS! Of course everywhere I went it was shambles. Benmore gardens were not particularly interested - Sandton MTN just did not order the handset - no reason why - so I went to the big Morningside branch. You go in ther and as I heard another customer say "there are more staff than customers- but you cannot get helped!" someone should look into this... The lady I first spoke to told me I had to do the port! (But I had no simcard to port to). Then the next guy "helped' but nothing happened. Then I got my contract AND HAVE NO COMM'S AS NO ONE HAS SEEN TO THE PORT!!! I spent the morning on the phone with Vodacom yesterday and now have been cut off there - but the port has not been done so I sit in limbo. THANK YOU SO MUCH. I must say your service is out of this world - it does not exist!