ZS
Zayd S

1 reviews | Active since Feb 2015

13 Feb 2016, 10:30

THERE IS ALWAYS A CATCH

Hi PEters <br> <br> This is not a service complaint. however i think hello peter is the most suitable platform to use in order to voice my concerns over the latest promo given out by mtn.<br> <br> the promo states that if one takes a contract together with any LTE capable device, the client would then receive 100gb of data absolutely free. (t's and c's apply, visit [URL Removed] ..<br> <br> so what are the t's and c's... well i have looked in the website through almost everything and the terms and conditions for this promo are not on the site.<br> i called through the local store in order to get an answer. apparently the terms are the same as the previous promo (30gb free data) which is only valid for 30 days. to me this does not make sense. <br> mtn expected us last month to expend 30gb in a month. i agree that may be very reasonable..<br> but from February we have to use more that triple that in one month. while i admit that a heavy internet user may appreciate such a promo. the truth is that not many subscribers use such enormous amounts of data. <br> thus this promo will only truly benefit a small few , and not the many subscribers out there.<br> one of which would have been me(if the promo was valid for longer).<br> thanks <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply15 Feb 2016, 16:28
Official
Hello Zaydsk786,

We are truly sorry for any inconvenience caused.

We have now escalated your complaint directly to our Marketing team and requested that they looking into the validity period of the promotional data bundles being offered upon renewals.

Regards
Tim
MTN Complaints Management Team: REQ:***

Best regards,