There are no words to describe how terrible their complaints resolution is

I am so frustrated with MTN, i actually want to move over to another network. After being with them for about roughly 10 years, this is the first time im thinking about switching over. After upgrading my contract to a data only contract in April/May 2018, i was told that i would pay only R 199.00 p/m going forward, however that was not the case. After the first month of my new data only contract, they debited me about R 570.00, and when i queried this amount, they explained to me that i needed to pay the handset fee for a further 3 months as the other contract had not run out. I abided by this, but then they debit me a 4th, and then a 5th and then 6th time. and upon quering this each time, they told me that i was paying for a month in arrears. i asked them to please investigate further, and provide me with feedback. They did not provide me with feedback. i had to call in for feedback and when i did they explained that there was an error on their side and that they will rectify it and that i was due to get a refund. This was on the 31 October 2018. i then enquired how long it would take for me to receive the refund that was due to me and they said 2 to 7 working days. MTN then proceeded to without consulting me or providing any reason, to credit my MTN account NOT MY BANK ACCOUNT, this was according to their records done on the 2 November 2018, this they only told me after i had to call them again for feedback on the 12 November 2018, after calling them numerous occassions after the 2 November 2018, and each time i was told of a waiting period, when infact that waiting period has lapsed and they have already allocated the funds that is due to me at THEIR OWN DISCRETION WITHOUT CONSULTING THEIR CLIENT. The dates and times that i have called MTN in the last 3 weeks without any help from anybody at MTN, Including their management team are as follows: 31 October 2018 - 11:32 05 November 2018 - 15:34 06 November 2018 - 12:43 13 November 2018 - 16:24 14 November 2018 - 15:30 16 November 2018 - 09:09 & 14:09

Every single time i call in i am told about a waiting period. I was told that the manager will call me back, im still waiting, i was told the Team Leader will communicate with me, i am still waiting. SOMEBODY AT MTN NEEDS TO TAKE ACCOUNTABILITY AT MTN AND TREAT CLIENTS FAIRLY AND WITH RESPECT, INSTEAD OF GIVING THEM THE RUN AROUND AND RESOLVE THIS ISSUE.

What am i expecting out of this complaint? 1 - I want the money that is owed to me in my personal bank account, NOT THE MTN CREDIT! and i dont want to wait a further 21 days, i already waited 16, so i want there to be urgency in the resolution. 2 - I want somebody to take accountability and explain why is it taking so long to resolve a simple refund query?

Aston Greeves