HE
Haroon E

1 reviews | Active since Jun 2014

20 Oct 2015, 09:15

Their email responses are great

This is just to compliment MTN on their email service - [Email Removed] <br> I had contacted them when I enquired about opening a new contract and the responses I got from their end was really truly impressive for a 'big' company.<br> This was not once but on a few occasions when I contacted them on this email address, the response time was always spot on! Great Work!!<br> They followed up for me in super quick time and got their call centre to phone me. Unfortunately, the feedback from that department was disappointing. I made an application and got no follow up, until I had to contact them again.<br> <br> In any case, Kudos to [Email Removed] - If MTN could get ALL their Customer Service agents to operate like whoever is running this email service, they will come out tops.

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Replies (1)
MTN South Africa
MTN South Africa's reply22 Oct 2015, 09:54
Official
Hello HIE,

Thank you so very much for your post, complimenting MTN's service and/or efforts. We express our sincere appreciation for the time that you took to let us know that he is doing a great job.

I will be sure to pass along your kind words as it helps when we know that we have truly made a difference to those we serve each and every day.

Warkm Regards
Nompumelelo
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