RM
Rosemary M
1 reviews | Active since Jan 2015
25 May 2015, 10:21
THEIFS
This flipin network provider is nothing but a *****. Every time I load airtym and buy bundles it constantly gets taken without me doing much and not like im subscribed to anything. I purchased R50 bundles and it was finished well under 4 hours and yet I did nothing. ****** useless piece of network, that is why they bluff us with that stupid R60 airtime which expires midnight. Bloddy cheats man. When you contact them to query about your airtime going you get no explanation, ****** pathetic, you guys are acting like a get rich quick scheme with all this **** you do. USELESS I TELL YOU USELESS
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MTN South Africa's replyOfficial
29 May 2015, 15:54Hello Rosenbal,
Thank you for your post.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
Our records indicate that most of your airtime and data bundles are used up on internet sessions.Allow me to also bring it to your attention that you do have a callertunes subscription which takes R1,00 once a month.Should you wish to cancel it,please dial *123*10# ok and select option 5/6/7 and cancel.To curb on the data charges,please ensure to switch off the handset mobile data when you are not using your internet and when you switch it on kindly ensure that your mobile data backgroung,GPS and Auto sync are disabled(unless you would like to use them)
I hope you find the above in order and that we are able to restore your faith in us.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
Our records indicate that most of your airtime and data bundles are used up on internet sessions.Allow me to also bring it to your attention that you do have a callertunes subscription which takes R1,00 once a month.Should you wish to cancel it,please dial *123*10# ok and select option 5/6/7 and cancel.To curb on the data charges,please ensure to switch off the handset mobile data when you are not using your internet and when you switch it on kindly ensure that your mobile data backgroung,GPS and Auto sync are disabled(unless you would like to use them)
I hope you find the above in order and that we are able to restore your faith in us.
Kind regards,
Charles.
REQ:***.
Best regards,
MTN South Africa's reply29 May 2015, 15:54
Official
Hello Rosenbal,
Thank you for your post.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
Our records indicate that most of your airtime and data bundles are used up on internet sessions.Allow me to also bring it to your attention that you do have a callertunes subscription which takes R1,00 once a month.Should you wish to cancel it,please dial *123*10# ok and select option 5/6/7 and cancel.To curb on the data charges,please ensure to switch off the handset mobile data when you are not using your internet and when you switch it on kindly ensure that your mobile data backgroung,GPS and Auto sync are disabled(unless you would like to use them)
I hope you find the above in order and that we are able to restore your faith in us.
Kind regards,
Charles.
REQ:***.
Thank you for your post.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
Our records indicate that most of your airtime and data bundles are used up on internet sessions.Allow me to also bring it to your attention that you do have a callertunes subscription which takes R1,00 once a month.Should you wish to cancel it,please dial *123*10# ok and select option 5/6/7 and cancel.To curb on the data charges,please ensure to switch off the handset mobile data when you are not using your internet and when you switch it on kindly ensure that your mobile data backgroung,GPS and Auto sync are disabled(unless you would like to use them)
I hope you find the above in order and that we are able to restore your faith in us.
Kind regards,
Charles.
REQ:***.
Best regards,