DR
Danie R

1 reviews | Active since Sept 2015

02 Sept 2015, 21:08

Theft of repair phones

This is the response <br> <br> To : Cellnetwork Client<br> From : Cellnetwork (Pty) ltd<br> Re : Theft of repair phones <br> <br> Dear client<br> <br> As you are aware the MTN store in the Wonderpark shopping center suffered a break-in during the night of the 28th February 2015. The store in question is a dealer owned store owned by Cellnetwork and not MTN head office.<br> <br> At the time of the ******* the store was securely locked and the alarm system was activated as per company policy and procedure however the ******* took place through the air conditioning system and then through the roof. The ******* went on to destroy the entire stock cage by grinding through the metal bars and locking mechanism.<br> Unfortunately due to the size of the shopping center the security on site did not hear anything and the entire stock holding was ******. <br> Due to the nature of the cellular industry and the losses being incurred around the country with ******ies and armed ******ies at present, insurance has been increasing difficult to acquire. <br> There is no obligation by Cellnetwork to have covered or insured your repair handset. Please therefore approach your own insurers for replacement.<br> Yours truly<br> <br> <br> Richard Lurie<br> CEO

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Replies (1)
MTN South Africa
MTN South Africa's reply18 Sept 2015, 12:36
Official
Hello Danie5124,

Thank you for your post.

We apologize for the delayed response and for any inconvenience incurred.

We have sent the request to our insurance department to give you feedback.

Kind Regards,

Alice van der Merwe

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