cB
charles B
1 reviews | Active since Mar 2012
24 Mar 2015, 12:35
theft of data by mtn
Promo data that mtn was surposed to have given me when buying data just diapered
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
31 Mar 2015, 12:26Hello charlesbee,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we can only query your current billing with the billing area when the invoice has closed on 11/04/2015 to see if your data charges are correct.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we can only query your current billing with the billing area when the invoice has closed on 11/04/2015 to see if your data charges are correct.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply31 Mar 2015, 12:26
Official
Hello charlesbee,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we can only query your current billing with the billing area when the invoice has closed on 11/04/2015 to see if your data charges are correct.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note we can only query your current billing with the billing area when the invoice has closed on 11/04/2015 to see if your data charges are correct.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***