THEFT OF DATA BUNDLES

I am writing this complaint on behalf of my sister who is a pensioner and has no access nor knowledge of how to go about logging a complaint except by calling the service provider MTN who have been giving her a run around. This is her story:<br> I suspected that my laptop had been hacked. The following appears on the screen whenever I try to access internet - ***. The problem started in Feb 2015, this is a contracted laptop with MTN. I have to receive 500MB monthly but I never get to use them because they just disappear. The above mentioned number is blocking my internet access. I reported the matter to MTN Maponya Mall and the consultant told me that MTN is on strike and as a franchise store they are unable to attend to my query until the strike is over. The problem is still not fixed and I am loosing 500MB bundles on a monthly basis. I have emailed MTN customer service several times but to no avail and yet they are debiting my bank account for this contract on a monthly basis. I have never had issues with my contract when I was with ITALK Why does MTN take advantage of the elderly who cannot fight for themselves? Are they ripping of the pensioners because they can,t complain.