THEFT - NO OTHER WORD FOR IT!! MTN DEDUCTED MORE THAN 4 TIMES THE AMOUNT OF OUR MONTHLY CONTRACT THAT WE AGREED TO!!!

ABSOLUTE THEIVES!! MTN DEDUCTING MORE THAN 4 TIMES CONTRACT AMOUNT THAT WE AGREED TO!! My mom and I visited your store in Fourways Mall on 28 April 2018 as we had received an SMS to advise that our contracts were due for an upgrade.

My mom had recently received a brand new Iphone as a gift from her company, and I also had a new phone, hence we decided it would be a waste of money for us to take new phones on a contract, and as such would prefer to just get a contract whereby we get a certain amount of data per month. We also could no longer afford our current contract packages that were costing over R900.00 per month combined.

MTN was running a promotion from 2 April 2018 - 30 April 2018.

The terms of this promotion were that if you signed up for a MyChoice 2GB Data contract, you would get 4GB anytime data, and 4GB Night Express Data ( 8GB Total) for R89.00 p/m.

If you signed up for the MyChoice 3GB Data contract, you would get 6GB anytime data, and 6GB Night Express Data (12GB Total) for R149.00 p/m.

We decided that my mo would take the R89.00 per month package, and I would take the R149.00 per month package, as this would be affordable for us. We could then just buy airtime on pre-paid as needed.

The total cost for our contracts would then be R238.00.

Imagine our disgust and shock when the debit order went off on her account for R 1 070.13 for this month!!

Upon my mom visiting the same MTN store this weekend to enquire regarding the incorrect amount that she had been billed, she was provided with a print out of the account statement.

The items listed on the account for her number were as follows:-

1) Promo Service Fee - R225.96 2) Service Fee itemized Billing - R21.69 3) 2GB Service Fee - R262.28 4) Call Line Identity Monthly Fee - R9.07 ) MTN MyCHoice 2GB Subs Fee - R121.93

Items listed on the account for my number were as follows:-

1)Promo Service Fee - R191.67 2) Service Fee itemized billing - R 21.69 3) Call Line Identity Monthly Fee - R9.07 4) My Choice 3GB Subs Fee - R210.83 5) UNNAMED LINE ITEM - R299.00

The fact that we have been billed more than times the amount that we signed a contract for is absolute theft and ***** on the part of MTN! Further, there is a line item with an amount of R299.00 that we have been charged and MTN cannot even tell us what this line item is for!

I have included the link for the promotion that we signed up for.

https://www.latestspecials.co.za/mtn/yello-april-from-monday-02-04-2018/?page=16

I expect a refund of all money that my mom was overcharged by, and for MTN to urgently contact her before we have no choice but to take legal action for the recovery thereof.