Theft, incompetence and complacency...

I am writing this today, as it would appear that phoning MTN call centers is a pointless endevour indeed. I have phoned multiple times, to lodge multiple queries and complaints to no avail. To say that I am totally ****ed off is an understatement in the extreme. I notified MTN more than a year ago already that there is a ********** account on my name. I have been paying for this account now for more than a year already. The complete lack of urgency on your part is just shocking. I reported this twice, and now a third time, my concerns only to be met with silence. It would seem that, as long as MTN gets paid, it is ok if I get ****** from… without end. Pathetic to say the least. ******** perhaps? Your legal department phoned me late last month to advise that my spend is unusually high, at over R4000. Thanks for letting me know of a problem, that you are incapable of doing anything about. I queried this, as it is more than double my usual spend, and advised that I will not be paying it until my query is resolved. I was promised reports on data usage and the like within 24 hours (which never happened), and then a second time (which also didn’t happen). To date it is more than a month after you phoned me, and nothing still! Earlier this month I see that MTN debited my account for the full amount. I am at a point now, where I would be hard pressed to regard MTN as anything other than grossly ***********, or simply a bunch of *******. We pay a ****** fortune for calls and data, the connections and rate of call drops are abhorrent, and I am sick of paying through my neck for **** service. How dare you charge me over R4000 when you cant even tell me what my debits will be, accumulated spend is, or pretty much answer any reasonable request, such as who is committing ***** ON MY ACCOUNT!

I am fed up. I am sick and tired of this BS.