Theft from MTN

<p>Not only did MTN deduct the debit order early in December when my debit order date is clearly the 25th of the month, but I have been battling ever since for them to fix my account. I am paying high bank fees each month as they do a double debit, I reverse it, then have to pay them the correct amount.</p> <p>Numerous phone calls, reference numbers, and emails later, I have lost my patience.</p> <p>I have sent detailed emails, attached all kinds of documents, answered their questions and still my account is a mess.</p> <p>The last time I was told it would take up to 48 hours to sort out and I should call again then as the agents cannot dial out. Guess what? The update in their call log says "Incorrect department" and that is where it has stayed. So I have to wait another 24 hours because they have oh so kindly now sent it to the correct department.</p> <p> </p> <p>I work on a service desk for an international company - I log calls, and am responsible for SLA (Service Level Agreements) so they must not take me for an idiot. I know what happens on these call desks and can bet my bottom dollar (Oh wait, MTN has that dollar as well!) that the call was simply closed with that comment.</p> <p>After 16 years with Autopage where I have had an MTN as well as a Vodacom account, I was moved on to MTN and since then it has gone to hell in a handbasket, although funny enough, have not had the same occurrence with Vodacom.</p> <p>Disgusted does not begin to cover what i feel and guess what....being part of an international company believe me, word of mouth is real easy.</p>