Theft *****

I bought data yesterday on my app and guess what when I realized that it's not coming through I dialed mtn on my app you can see I purchased it but for some unknown reason it only updates on the 27th, they however told me it takes an hour still nothing. I am so sick of these **** of the earth the money left my account so then they are gaining interst for no data. On the app it says uif you cancel the purchase you will still be charged. Could someone please remove mtn as a provider.