1 reviews | Active since Dec 2015
THEFT BY UNAUTHORISED DEDUCTIONS FROM BANK ACCOUNT
Been trying to get MTN out of my bank account since July 2015 with regards to a contract which expired beginning June 2015. Had to contact the bank for a reversal of funds ever since August. I even went as far as to put a block on the MTN debit order via the bank for the amount. MTN simply comes back to deduct again by using a different amount. Been keeping all correspondence with MTN, i.e. emails confirming that account has been cancelled and that debit orders will cease. Also have other correspondence with MTN call center agents confirming that no more monies will be deducted as account has been cancelled and the pathetic excuses they use when later being confronted about these ******* deductions. If by all means possible
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that both your numbers have been canclled and your account has been closed off.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that both your numbers have been canclled and your account has been closed off.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
