1 reviews | Active since Sept 2011

17 Aug 2018, 15:17

Theft by *****th

Godfrey Motsa!

It's time you got your house in order! Q. Who gives MTN the right to sign customers up for **** subscriptions they didn't ask for? A. Those who live in the ivory towers?

It is obvious that you are out of touch with the needs and requirements of your customer base!

0
Replies (1)
MTN South Africa
MTN South Africa's reply20 Aug 2018, 15:34
Official

Good day John,

Thank you for your post on Hello Peter. Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result…

We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.

Kindly check your IM as we have sent you a message requesting for more information to provide further assistance?

Please note our teams are working on improving the service delivery going forward.

Kind regards,

Caylin Julius

MTN Complaints Management Team

Best regards,