1 reviews | Active since Aug 2018
Theft by MTN on Transfer of account to another person. Random Pro Rata charge !
I go into a MTN branch to find out how i go about change the cell phone account from my mothers name into mine and change banking details so the debit order comes off my account.
The next statement I received from MTN is R605.00 more than my usual monthly payment. When I query the amount they state "Please note the invoice dated 2018-08-13 was for R1551.92 due to the customer swap charge of R150.00 (excl. VAT) as well as the subscription pro-rata of R375.81 (excl. VAT). "
Now I was aware of the transfer fee but nothing was ever communicated to me about a Pro Rata fee, when I questioned the Pro Rata fee the response I received said that due to the transfer they consider it a new account even through this contract expires in October when I would have had the contract from 2 years.
I would consider this to be pure theft! As I never received any communicate of this additional amount. Nor have they actually changed the bank details on the account.
Good day Nic Rowe,
Thank you for your post on Hello Peter. Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result…
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly note that we have logged a goodwill credit of R375.81 + 15% = R432.18 (Incl. VAT) that will be allocated to your account within the next 2-24 hours. Ref# ***.
You should receive an SMS to confirm this once the credit has been allocated.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Good day Nic Rowe,
Thank you for your post on Hello Peter. Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result…
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly note that we have logged a goodwill credit of R375.81 + 15% = R432.18 (Incl. VAT) that will be allocated to your account within the next 2-24 hours. Ref# ***.
You should receive an SMS to confirm this once the credit has been allocated.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
