Theft by MTN and passing on responsibility

<p>Good day,</p> <p> </p> <p> </p> <p>I found out on 05/02/2017 that I was apparently subscribed to MTN Play AirG, via a notification on my phone that I just happened to notice pop up, prior to that I had not received any form of communication regarding this subscription. The notification said that it was a reminder that I was still subscribed to this R2 per day service, I was surprised because I had not agreed to this subscription and thus I contacted 808 to find out if this was just a hoax.</p> <p> </p> <p>To my unpleasant surprise I had apparently been subscribed since 19/12/2016. I feel like I need to say this again I NEVER SUBSCRIBED TO THIS SERVICE. This was somehow done without my consent, I was told that it must have been done online or through those dial codes in which I would have agreed to the T’s and C’s. I DID NOT AGREE TO ANYTHING NOR HAVE I EVER HEARD ABOUT THIS BEFORE NOW.</p> <p> </p> <p>I am unaware of what AirG is, all I know now is, that according to MTN, it is a content provider and thus has nothing to do with you. I asked that I be refunded the money that was ****** from me. I was told that MTN would email me the results of the investigation regarding this, I was told to wait 72 hours as a maximum, I did. Guess what? No email. I had to call your call centre again. I called them today (13/02/2017), and was told that I could not be refunded as it has nothing to do with MTN, that I must contact the content provider... Which is in Canada. After finally getting through to them, I was told that I could not receive a refund as they do not have the facilities set up to do that.</p> <p> </p> <p>This entire thing is HIGHLY *******! When I asked how this could possibly happen, I was told someone could go onto their website, punch in my number and accept the Terms and Conditions and I have to pay. How is there no system to prevent this.</p> <p> </p> <p>As much as the MTN call centre said they cannot refund me my money, which by my calculations is R96 unless it carried on for a few days till the unsubscribe order was registered, the responsibility falls upon YOU! You facilitated the system, AirG might be the content provider but YOU facilitate it.</p> <p> </p> <p>I will be escalating this as it seems I am not the only member of the public that this has happened to. Had I not received that notification on my phone which normally just goes away and one cannot see it again, I would still be getting charged for this without knowing, having my money ****** from me everyday!</p> <p> </p> <p> </p> <p>If this is not resolved I will be cancelling my contract with MTN and advising my clients to not deal with MTN again because of this sort of ******* behaviour.</p> <p> </p> <p> </p> <p>Regards</p> <p> </p> <p>Ryan Fernandes</p>