LL
Liandi L
1 reviews | Active since Feb 2016
11 Mar 2016, 07:01
THEFT by MTN
Yesterday I still had R118.10 on my phone, today nothing. How can my money simply disappear? It is called theft and I want it placed back on my phone.
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Replies (1)
MTN South Africa's replyOfficial
14 Mar 2016, 16:48Hello Liandi13,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the airtime has expired, it is the airtime which was carried over from the previous package. The airtime is valid for 5 months.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the airtime has expired, it is the airtime which was carried over from the previous package. The airtime is valid for 5 months.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply14 Mar 2016, 16:48
Official
Hello Liandi13,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the airtime has expired, it is the airtime which was carried over from the previous package. The airtime is valid for 5 months.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the airtime has expired, it is the airtime which was carried over from the previous package. The airtime is valid for 5 months.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,