Theft and horrific service by MTN
<p>I recharged my account and bought a rush hour voice bundle and before it had even expired I was notified that I had a minute left to talk, which means my balance was depleted before I even used up the voice bundle I had bought. So I tried calling MTN customer service to try and rectify the problem I was facing and was placed on hold for an astonishing 1 hour and 20 minutes. I am really discussed at the type of service MTN provides to their customers, let alone *****ing airtime from customers accounts. I even took a screenshot to as evidence of the time I waited their response.</p> <p>I am really dissapointed as I thought they were the best service provider.</p>
Good afternoon Fezile Brian K****
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
The rush hour voice bundle for R6 was bought and provisioned on the 2016-10-02 at 13:34:21, the bundle expired at 14:39:07.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
Lungi
REQ:***
Good afternoon Fezile Brian K****
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
The rush hour voice bundle for R6 was bought and provisioned on the 2016-10-02 at 13:34:21, the bundle expired at 14:39:07.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Regards
Lungi
REQ:***
