TH
Tracey H
1 reviews | Active since Feb 2017
26 Sept 2018, 11:00
Theft and disgusting service
I am at you Nicolway store right now to purchase airtime and they have debited my account with R1100 and then tell me that the system is down and that they cannot assist me with giving me the airtime now and I will have to come back.
They have already taken he money. How does the system go down half way through the transaction but they are able to take the money.
This is *******. I am not happy at all and no in this entire store cares. They have all moved on to helping other clients...whilst I sit here R1100 less...How is this the way that you run the stores and ***** from people?!?
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Tracey H's updateReviewer Update
27 Sept 2018, 08:18Just a follow up from this.
I Bought 4 vouchers ( 3*R200 and 1 * R500) after 45 minutes of apparently being offline - and yet were helping other customers with absolute ease, i was got R900 worth (2 * R200 and the R500 one), but there was no way for me to get the other voucher. The guy then took his own ATM card to draw me R200 from his own bank account - I want you to read that sentence again.... from his OWN bank account.....
Then i get a call from Ishie at MTN, who tells me that the regional manager will call me in the next two hours, max - I am still waiting. And on top of this, one of the vouchers fro R200 is not working!!!!!!!!
What is going on! How are you not doing anything about this?!?!? It is crazy!
TH
Tracey H's update27 Sept 2018, 08:18
Reviewer Update
Just a follow up from this.
I Bought 4 vouchers ( 3*R200 and 1 * R500) after 45 minutes of apparently being offline - and yet were helping other customers with absolute ease, i was got R900 worth (2 * R200 and the R500 one), but there was no way for me to get the other voucher. The guy then took his own ATM card to draw me R200 from his own bank account - I want you to read that sentence again.... from his OWN bank account.....
Then i get a call from Ishie at MTN, who tells me that the regional manager will call me in the next two hours, max - I am still waiting. And on top of this, one of the vouchers fro R200 is not working!!!!!!!!
What is going on! How are you not doing anything about this?!?!? It is crazy!