THEFT and blatant incompetency - MTN Morning side

MTN and in particular MTN Morningside are useless.

I was ****** at knifepoint on friday the 15th of February. I had my handset blacklisted, gained a case number etc on Saturday morning 09h00 Saturday 16 February. Only to be told my insurance has not been updated and they asked me to leave the store. I followed up 3 days later with the manager of the Morningside store. I was promised a response within 48 hours but still nothing.

I have a debit order with MTN which pays for the insurance which is part of my contract ammount. I was never told about contacting insurance - I have no idea who does the insurance. The insurance was added with my new contract but now the store refuses my claim. THIS IS THEFT - as you have been accepting my insurance payments