Theft!
<p>Our data contract with MTN ended more than a year ago! We dutifully took the time to stand in a queue at one of the stores to ensure contract cancellation. We accepted that 30 days would need to pass in order for the cancellation to take effect. It has now been more than 365 days!! Despite numerous visits to various stores where each time we are ensured that the contract has been cancelled ON THE SYSTEM and our MONEY that has NEVER STOPPED BEING DEBITED in all this time will returned, a new month reveals that the **** continues! And if a month passes without a debit order occurring the following month reveals a DOUBLE DEBIT! Moreover the system worked well enough to cancel the data as we haven't been able to use the contract since our first attempt at cancellation at the beginning of 2015! Surely this amounts to THEFT!! MTN = BUNCH OF *******
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MTN South Africa's replyOfficial
23 May 2016, 08:06Good Day carlyn-julius-grove,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. We are unable to access any information as these details were not provided on your post.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply23 May 2016, 08:06
Official
Good Day carlyn-julius-grove,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. We are unable to access any information as these details were not provided on your post.
Kind Regards,
Zukiswa
REQ:***
Best regards,
's updateReviewer Update
23 May 2016, 18:29Dear Zukiswa
Thank you for your response. The account is in my husband's name, Christopher Grove and the account number in question is A***. Kindly provide feedback as to the manner in which this is to be resolved. We are hoping to recover the funds that have been deducted since our first attempt at contract cancellation. We were assured multiple times that all the details at each cancellation attempt has been captured on the system.
Regards
Carlyn Grove
's update23 May 2016, 18:29
Reviewer Update
Dear Zukiswa
Thank you for your response. The account is in my husband's name, Christopher Grove and the account number in question is A***. Kindly provide feedback as to the manner in which this is to be resolved. We are hoping to recover the funds that have been deducted since our first attempt at contract cancellation. We were assured multiple times that all the details at each cancellation attempt has been captured on the system.
Regards
Carlyn Grove