RT
Riley T
1 reviews | Active since Jul 2010
27 Nov 2015, 10:57
Theft
Bought data, but no data was loaded on my iPad. Go to service centre. No help at all. I and the service centre phone customer care who continuously put the phone down to both of us. So they have my money and I have nothing. On their side it reflects I have the data. Once again Mtn has messed me around. I will be going to prepaid at vodacom and will no longer be using the Mtn SIM card. I expect a refund of the money I lost. I expect a run around a dive always had with Mtn. I will have transferred 3 of my 4 contracts to another cell phone provider. When my 4th ends the contract I will transfer that too. Disgusted doesn't begin to describe my feelings toward Mtn. Be warned.
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
30 Nov 2015, 15:03Hello Rileyj,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
As per our conversation earlier, please kindly provide us with more details of how was the bundle purchased and what time .
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
As per our conversation earlier, please kindly provide us with more details of how was the bundle purchased and what time .
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
Best regards,
MTN South Africa's reply30 Nov 2015, 15:03
Official
Hello Rileyj,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
As per our conversation earlier, please kindly provide us with more details of how was the bundle purchased and what time .
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
As per our conversation earlier, please kindly provide us with more details of how was the bundle purchased and what time .
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
Best regards,
