JW
Janine W
1 reviews | Active since Apr 2015
11 Nov 2015, 09:00
Theft
ONCE AGAIN MTN HAVE NOT FOLLOWED THROUGH. THIS MORNING I GET PROMISED THAT BIOTUMELO MASAI WILL CALL ME. I CLOSED AND PAID UP AN ACCOUNT IN JUNE. MTN HAVE CONTINUED TO BILL ME R187 A MONTH FOR 5 MONTHS. SO I HAVE PAID R935 PLUS R396 TO PAY UP MY ACCOUNT IN FULL IN JUNE - THEN I SENT PROOF OF PAYMENT TO MTN. AND GEE ... THEY GET TO REFUND ME R398. HOW DOES THIS WORK?! MTN YOU ARE OFFICIALLY *****ING FROM ME. I AM NOW REPORTING YOU TO THE OMBUDSMAN. I HATE YOU. I WILL BE MOVING MY PERSONAL ACCOUNT OF 20 YEARS TO VODACOM. THANKS FOR THE MOST UNPLEASANT EXPERIENCE OF MY LIFE.
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Replies (1)
MTN South Africa's replyOfficial
17 Nov 2015, 08:54Hello Janine Wain,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried to contact you on your cell but there was no response. I have sent an email to you please respond so I can close this matter on your behalf as quickly as possible.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried to contact you on your cell but there was no response. I have sent an email to you please respond so I can close this matter on your behalf as quickly as possible.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply17 Nov 2015, 08:54
Official
Hello Janine Wain,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried to contact you on your cell but there was no response. I have sent an email to you please respond so I can close this matter on your behalf as quickly as possible.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried to contact you on your cell but there was no response. I have sent an email to you please respond so I can close this matter on your behalf as quickly as possible.
Regards
Thabelo
REQ:***
Best regards,