RB
Rene B
1 reviews | Active since Sept 2015
23 Sept 2015, 19:08
Theft
Mobile data disapears and when calling to report they keep saying that it was due to internet browsing...I however did not browse, they then advise that it is due to applications running in the background. This is applications that runs everyday so how one day it uses minimal data but today it uses 475MB. This is **************** an you cannot provide me with a reasonable explanation. When requesting for a manager they on another call and you get promised a call back which never happens because you cannot give me a reasonable explanation as to where my data went. If this is how loyal MTN users are treated then i guess its time to join a new network
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MTN South Africa's replyOfficial
25 Sept 2015, 10:55Hello rbobbert,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked now on the system and acording to the system it is showing that data bundles were used on internet connection.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked now on the system and acording to the system it is showing that data bundles were used on internet connection.
Warm Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply25 Sept 2015, 10:55
Official
Hello rbobbert,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked now on the system and acording to the system it is showing that data bundles were used on internet connection.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked now on the system and acording to the system it is showing that data bundles were used on internet connection.
Warm Regards
Nompumelelo
REQ:***
Best regards,