sH
shahid H
1 reviews | Active since Sept 2014
05 Feb 2019, 08:25
Theft
I have a contract with MTN and should receive 150gigs of data and yet they debit me and do not load the data. I only took out this so I can use webex for meetings and now I'm sitting with a final written warning from my company. Pathetic. Please contact me so I can pay what I need to and cancel this useless service.
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
06 Feb 2019, 08:44Good day Shahid
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation we agreed to communicate later this morning.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation we agreed to communicate later this morning.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply06 Feb 2019, 08:44
Official
Good day Shahid
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation we agreed to communicate later this morning.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation we agreed to communicate later this morning.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardDinesh KowlasarComplaints Management team
Best regards,
sH
shahid H's updateReviewer Update
07 Feb 2019, 14:46I got loaded 20 gigs night and 20 day n a message saying this is resolved. I took a contract with 150gigs not 40
sH
shahid H's update07 Feb 2019, 14:46
Reviewer Update
I got loaded 20 gigs night and 20 day n a message saying this is resolved. I took a contract with 150gigs not 40
MTN South Africa's replyOfficial
08 Feb 2019, 12:01Good day
Kindly note that I am currently investigating , will feedback to you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly note that I am currently investigating , will feedback to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply08 Feb 2019, 12:01
Official
Good day
Kindly note that I am currently investigating , will feedback to you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly note that I am currently investigating , will feedback to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,