TS
Tamlyn S
1 reviews | Active since Jan 2011
03 Apr 2018, 09:33
Theft!!!!!!!!!
Oh MTN! I have been a customer for probably close on 10 years and you still can't get it right. I got a call from the call centre (with some lady who rushed through the call) but she had said my upgrade was due and I could either upgrade to another handset or if my handset was still fine I could reduce my contract to R99 per month so just pay for the data and minutes which is what I selected. I then get a debit of R268 and log into my account to see I have been charged for a handset that I do not even have and this will be my charge going forward. That is pure blatant theft!!!!!!!! Of course I log a complaint at the call centre to be told there is some backlog and I must now wait until they can look into this!
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MTN South Africa's replyOfficial
03 Apr 2018, 10:06Good day Tamlyn,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your complaint through to our sales department for assistance. You will be contacted as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply03 Apr 2018, 10:06
Official
Good day Tamlyn,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your complaint through to our sales department for assistance. You will be contacted as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,