THEFT !
I have a fixed contract by MTN, the contract is agreed for me to pay R 1245 each month via Debit Order, suddenly I received received a sms from my bank saying that MTN has deducted a additional R 466 from my acount wich I did not approve! I called customer service to query this unauthorised debit from my account nobody knows what is going on they blamed it on their Billing. So since when must the customer suffer because the business has errors.
Dear Dehan ,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
According to our records you have only been billed R466.58 for the invoice of the 26 January 2018. This is because you were not billed for the promo fees on this invoice. The current invoice has the January 2018 promo fees included. Please make a cash payment of the promo fees at your nearest MTN store, this will reduce the debit order value at the end of this month.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Dear Dehan ,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
According to our records you have only been billed R466.58 for the invoice of the 26 January 2018. This is because you were not billed for the promo fees on this invoice. The current invoice has the January 2018 promo fees included. Please make a cash payment of the promo fees at your nearest MTN store, this will reduce the debit order value at the end of this month.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,