THEFT !
I have just bought R 89 worth off airtime, I bought a R49 bundle on the MTN app, so I want to transfer the rest of the money to a friend of mine (the remaining balance of R40) And I discovered I can not because the limit is only R20 witch is fine with me then I want to use the other remaining R20 and it says that I have insufficient balance (only R 0 .29) and on the MTN app I it's says that I have R20 but on the USSD It says R 0.29 and i feel this is wrong as I canot spend my own R20- I can't use the money I spent on your network !
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MTN South Africa's replyOfficial
12 Feb 2018, 10:21Good day Dohan,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We credited your R20 airtime back and it should be updated on your number. Please dial *141# to cheack your balance.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply12 Feb 2018, 10:21
Official
Good day Dohan,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We credited your R20 airtime back and it should be updated on your number. Please dial *141# to cheack your balance.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
's updateReviewer Update
13 Feb 2018, 19:52Thank you very much !
's update13 Feb 2018, 19:52
Reviewer Update
Thank you very much !